Privacy Notice for HSBC Jade Privileges website

Your privacy

Your privacy is important to us.  You must be an HSBC Jade client to log in to this site.  If you are an HSBC Jade client, or you are authorised by an HSBC Jade client to act on their behalf, the privacy notice we have issued to you setting out how we will use your personal information applies to your use of this site and should be read together with this notice. You can find your privacy notice by visiting the Jade website for your jurisdiction or region or by contacting your client service team.

This notice (Privacy Notice) provides additional information regarding the personal information we collect from you when you use this site. Some of the links on this website may lead to HSBC or non-HSBC websites with their own privacy notices, which may be different to this notice, and you should read those notices carefully. For the purposes of this Privacy Notice, the data controller is the entity in your jurisdiction or region in which you hold your HSBC Jade account , as follows:

  • In Canada, HSBC Bank Canada
  • In France, HSBC France, S.A
  • In mainland China, HSBC Bank (China) Company Limited
  • In Hong Kong, The Hongkong and Shanghai Banking Corporation Limited 
  • In Jersey, HSBC Bank PLC
  • In Singapore, HSBC Bank (Singapore) Limited
  • In the United Arab Emirates, HSBC Bank Middle East Limited U.A.E Branch
  • In the United Kingdom, HSBC UK Bank plc
  • In the United States of America, HSBC Bank USA, N.A.

Information we may collect from you

We may collect and process the following information about you:

  • Information that you provide to us, for example when you fill out a contact or web form
  • Information that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site and the pages you visit, traffic and location data

  • We may ask you for information if you experience problems when using this site. We may also ask you to complete surveys for research purposes, although you don’t have to respond to these. If we are able to identify you from information obtained or provided by your use of the site, we may associate those sets of information, for example to enable us to respond to a query you have submitted.

    How we use your information

    We’ll only use your information where we have your consent or we have another lawful reason for using it. Unless we say otherwise below, we’ll use your personal information on the basis that it’s within our legitimate interests in operating and maintaining the site, and providing you with site functionality and related services. We may use information provided or obtained via this site to:

  • Respond to your queries and feedback (for example, if you’ve asked a question or submitted feedback via the site)
  • Provide you with information, products or services you have requested or which we feel may interest you, unless you tell us otherwise
  • Carry out our obligations from any contracts entered into between you and us
  • Allow you to participate in any interactive features of the site
  • Notify you about changes to the site
  • Provide you with alerts or updates where you’ve consented to receive these by registering on the site
  • Ensure site content is presented in the most effective manner for the device you’re accessing it from
  • Undertake data analytics to learn more about how you and others interact with this site and with our advertising
  • Detect and prevent misuse or abuse of this site or our services

  • We also use information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that HSBC Group companies are subject to. This may include using it to help detect or prevent crime (including terrorism financing, money laundering and other financial crimes). We’ll only do this on the basis that it’s needed to comply with a legal obligation, it’s in our legitimate interests and that of others or to prevent or detect unlawful acts.

    Who we’ll share your information with

    We may share your information in order to provide you with products or services you’ve requested (for example, if they’re not provided by the HSBC entity operating this site), if we have a legitimate interest in doing so (for example, to manage risk, verify your identity, to combat fraud, abuse of our site or services), or where you’ve agreed to us doing so.  We may share your information with others including: other HSBC Group companies and any of our providers; anyone else whose products and services you’ve requested; anyone who we’re under an obligation to disclose information to or where it’s in the public interest (for example to prevent or detect fraud, abuse of our site or services).

    IP addresses

    We may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


    We use cookies and similar technologies to distinguish you from other users of this site, to improve your experience when accessing this site, and to improve the site. Detailed information on the cookies we use and the purposes for which we use them are set out in the Cookies policy for this website.

    How long we’ll keep your information

    We keep information in line with our retention policy which follows the applicable law or regulation. We retain information to comply with legal or regulatory requirements or for our legitimate purposes, such as responding to enquiries, and may sometimes need to keep it for a longer period; if we don’t need to retain it for as long, we may delete, destroy or anonymise it sooner. This enables us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as dealing with any enquiries. We may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes, e.g. to help us respond to queries or complaints, fighting fraud and financial crime, responding to requests from regulators, etc. If we don’t need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.

    More details about your information

    If you’d like further information on anything we’ve said in this Privacy Notice, or to contact us, please refer to the details in your Jade client privacy notice or contact your client service team. This Privacy Notice may be updated from time to time, and you’ll always be able to find the most recent version on this site.

    Last Updated: OCT 2020